Certify

TERMS OF USE

Certify
Effective Date: August 26, 2026
Last Updated: August 26, 2026
Website:

1. Introduction

Welcome to Certify.

Certify is an educational and document-support platform created for students, prospective students, university students, graduates, parents, guardians, educational consultants, and other individuals who require educational or related support services.

The platform may also allow independent educational consultants and service providers to create accounts, manage their clients, offer approved services, receive requests, and communicate with users.

These Terms of Use explain the rules for accessing and using our website, mobile application, communication channels, and services.

By creating an account, submitting a request, making a payment, or using any part of the platform, you agree to these Terms of Use and our Privacy Policy.

If you do not agree with these Terms, you must not use the platform.

2. Services Available on the Platform

Our services may include:

The specific services currently being considered include WAEC certificate support, NECO examination-number retrieval and verification, JAMB document printing, police character certificate processing support, state-of-origin documentation, birth attestation, marriage documentation, death registration support, and related services.

We may introduce, modify, suspend, or discontinue services as the platform develops.

Not every service will be available in every state, country, or location.

3. Our Role

Certify provides educational information, application assistance, document-preparation support, communication tools, and access to independent consultants.

Unless we clearly state otherwise, we are not:

We do not issue government certificates, examination results, admission letters, visas, or official records ourselves.

Where permitted, we only assist users with lawful applications, document preparation, submission, collection, retrieval, verification, or communication with the relevant authorised body.

All official documents remain subject to the approval, verification, processing time, and requirements of the responsible organisation.

4. Eligibility

You may use the platform if:

If you are under 18, your parent or legal guardian may be required to:

We may request proof of age or parental or guardian authorisation before providing certain services.

5. Account Registration

You may be required to create an account before using certain services.

When creating an account, you agree to:

You must not:

We may request identity or document verification before approving an account or processing a service.

6. Information and Documents Provided by Users

You are responsible for ensuring that all information and documents you provide are correct, complete, authentic, and legally obtained.

Depending on the service requested, we may ask for information or documents such as:

The information requested will depend on the service selected. The uploaded service lists identify different requirements for WAEC, NECO, JAMB, police character certificates, birth documentation, state-of-origin documentation, marriage documentation, and other services.

You must not submit:

We may reject a service request, suspend an account, or report suspected fraud to the appropriate organisation where legally required.

7. Providing Information About Another Person

Some services may require information about another person, including:

Before providing another person’s information, you confirm that:

You must not secretly submit another person’s private information for an unrelated or unlawful purpose.

8. Processing Times

Any processing time shown on the platform is an estimate and not a guarantee.

Processing may be delayed because of:

Some of the service descriptions currently contain estimated completion periods ranging from a few hours to several days. These periods should be treated only as estimated service times until they are confirmed for each request.

We will make reasonable efforts to provide updates where a significant delay occurs.

9. Independent Educational Consultants

The platform may allow independent consultants to offer educational and related support services.

Unless otherwise stated, consultants are not employees, partners, agents, or legal representatives of Certify.

Consultants must:

Consultants must not:

We may verify consultants and request identification, qualifications, business details, or other supporting documents.

Verification means that reasonable checks have been performed. It does not guarantee the consultant’s performance or a particular result.

10. No Guarantee of Results

We will make reasonable efforts to provide the service described at the time of purchase.

However, we do not guarantee:

Decisions made by schools, examination bodies, government agencies, scholarship providers, employers, and other independent organisations are outside our control.

Payment is generally for the support or processing service provided, not for a guaranteed decision or outcome.

11. Prices and Payments

Some services may be free, while others will require payment.

Before making a payment, you should be shown:

You are responsible for reviewing the amount before authorising payment.

Payments may be processed by an independent payment provider. The payment provider may apply separate terms and privacy rules.

We may:

Consultants must not demand an undisclosed fee after a service has been purchased.

An additional fee may apply if you request an additional service, but the new charge must be explained before the additional work begins.

12. Refunds and Cancellations

Refunds will be considered according to our Refund and Cancellation Policy and applicable consumer-protection requirements.

A full or partial refund may be considered if:

A refund may not be available if:

For example, where a user incorrectly selects a first-time printing service even though a JAMB document has previously been printed, the request may be unsuccessful and the payment may be non-refundable if this condition was clearly shown before payment.

Refund requests must be submitted within 14 days of the transaction or problem.

Nothing in these Terms removes a refund or consumer right that cannot legally be excluded.

13. Acceptable Use

You must use the platform responsibly and lawfully.

You must not use the platform to:

We may remove Content, reject a request, suspend an account, withhold a consultant payment during an investigation, or report unlawful conduct to the appropriate authority.

14. User Content

You may be allowed to upload:

You remain the owner of your Content.

By uploading Content, you give us permission to store, process, copy, transmit, and share it only as reasonably necessary to:

You confirm that you own the Content or have lawful permission to provide it.

You should avoid uploading information that is not required for the selected service.

15. Intellectual Property

The platform may contain:

These materials may belong to Certify, consultants, content creators, or licensors.

Unless written permission is provided, you must not:

Purchasing educational Content gives you limited permission to use it personally. It does not transfer ownership to you.

16. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, store, disclose, and protect personal information.

By using the platform, you acknowledge that you have had an opportunity to read the Privacy Policy.

Consultants must handle client information only for authorised services and must apply reasonable security and confidentiality measures.

Users may have rights relating to access, correction, deletion, restriction, objection, portability, and certain automated decisions under applicable Nigerian data-protection requirements.

17. Third-Party Organisations

Our services may involve external organisations such as:

These organisations may apply separate:

We are not responsible for a third party’s independent decision merely because we assisted with an application or provided a link to its service.

18. Complaints and Disputes

If you have a complaint about a service, contact us with:

Where a dispute concerns a consultant, we may:

Our support process does not make us a court, tribunal, or legal representative of either party.

Users remain free to exercise available consumer and legal rights.

19. Suspension and Termination

We may restrict, suspend, or terminate an account if:

Where reasonably appropriate, we will explain significant action taken against an account.

You may stop using the platform or request account deletion at any time.

Certain information may still be retained for legal compliance, financial records, fraud prevention, complaints, or security investigations, as explained in our Privacy Policy.

20. Platform Availability

We aim to keep the platform available, secure, and functional.

However, access may be interrupted because of:

We do not guarantee that every feature will always be available or error-free.

21. Limitation of Liability

To the extent permitted by law, Certify will not be responsible for indirect or unforeseeable loss caused by:

Where the law permits a financial limit, our total liability connected to a particular Paid Service will not exceed the amount paid directly for that service.

Nothing in these Terms excludes responsibility for fraud, wilful misconduct, or any liability that cannot legally be excluded.

22. Changes to Services and These Terms

As the platform grows, we may add services, remove services, or update existing service requirements.

We may also update these Terms when:

Updated Terms will be published with a new “Last Updated” date.

If an important change significantly affects an existing Paid Service or users’ rights, we may provide notice through email, the website, the application, or an account notification.

23. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

You and Certify should first attempt to resolve a dispute through good-faith communication.

If the dispute cannot be resolved, it may be submitted to a court or another dispute-resolution process with lawful jurisdiction in Nigeria.

Nothing in this section prevents a user from exercising a lawful consumer right or submitting a complaint to an appropriate regulator.

24. General Provisions

24.1 Entire Agreement

These Terms, our Privacy Policy, and any service-specific conditions form the agreement governing your use of the platform.

24.2 Severability

If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

24.3 No Waiver

Our failure to enforce a provision immediately does not mean that we have permanently waived it.

24.4 No Partnership

Using the platform does not create an employment, partnership, joint venture, or agency relationship between a user and Certify.

24.5 Section Headings

Section headings are included for clarity and do not change the meaning of these Terms.

25. Contact Us

If you have questions, complaints, or requests concerning these Terms, contact us: