PRIVACY POLICY

Effective Date: August 26, 2026
Last Updated: August 26, 2026

1. Introduction

Welcome to Certify.

Certify is a digital service platform that helps students, parents, university students, educational consultants, and other clients access educational, documentation, verification, registration, and related support services.

Approved educational consultants and service providers may also use our Platform to serve and manage their clients.

This Privacy Policy explains the information we collect, how we use and protect it, and the choices available to you. By using our website, mobile application, or other services, you acknowledge that you have read this Privacy Policy.

2. Services Covered by This Policy

Our current and future services may include:

• WAEC, NECO, and JAMB-related assistance;
• Examination-number retrieval and result verification;
• Educational consultation and application support;
• State-of-origin and local-government certificate assistance;
• Birth certificate and birth-attestation assistance;
• Police character certificate application assistance;
• Reference, recommendation, guarantor, and attestation letters;
• Newspaper-publication assistance;
• Marriage and death-registration assistance;
• Document verification and processing;
• Consultant and client-management services; and
• Other educational or documentation services introduced in the future.

Our services may change as the Platform grows. When a new service affects how we collect or use personal information, we will update this Privacy Policy.

Certify is an independent service platform. We are not a government agency, examination body, educational institution, or law-enforcement authority unless expressly stated.

3. Information We Collect

The information we collect depends on the service you request. It may include:

Personal and contact information

• Full name;
• Date and place of birth;
• Gender and marital status;
• Email address;
• Telephone number;
• Residential or business address;
• State, local government area, hometown, and nationality;
• Passport photograph; and
• Alternative contact information.

Identity and official-document information

• National Identification Number;
• International passport information;
• Government-issued identification;
• Bank statement or utility bill;
• Tax receipt or tax-clearance information;
• Birth, marriage, death, or indigene records; and
• Other documents required for a requested service.

Educational information

• School or institution;
• Faculty and department;
• Examination type, year, centre, and number;
• JAMB registration number and profile code;
• WAEC or NECO results;
• Academic records;
• Admission information; and
• Other information required for an educational service.

Family and third-party information

Some services may require information about your parents, guardians, spouse, witnesses, guarantors, contacts, or deceased family members.

You must have a lawful reason or the person’s permission before providing another person’s information to us, except where the law allows otherwise.

Sensitive information

Depending on the service, we may collect sensitive information such as:

• Criminal-conviction history;
• Biometric-related documents;
• Information concerning children;
• Information contained in official identity documents; and
• Information relating to a person’s death or medical certification.

We will only collect sensitive information when it is necessary and legally permitted.

Consultant information

If you register as a consultant or service provider, we may collect your:

• Name and contact details;
• Business information;
• Professional background and qualifications;
• Identity-verification documents;
• Bank or payout details;
• Client and service records; and
• Platform activity.

Payment and technical information

We may collect transaction references, payment status, device type, browser type, IP address, login activity, pages visited, and security logs.

Complete card information may be collected and processed directly by an authorised payment provider rather than stored by us.

4. How We Collect Information

We may collect information:

• Directly from you;
• From a parent, guardian, or authorised representative;
• From a consultant serving you;
• When you upload a document;
• When you contact customer support;
• When you make a payment;
• Automatically when you use the Platform; or
• From an institution, authority, or service provider where legally permitted.

5. How We Use Information

We may use personal information to:

• Create and manage accounts;
• Provide the service you requested;
• Process and verify submitted information;
• Connect clients with approved consultants;
• Submit authorised requests to relevant institutions or service providers;
• Communicate with you about your request;
• Process payments, refunds, commissions, and consultant payouts;
• Respond to questions and complaints;
• Verify the identity of users and consultants;
• Improve the Platform and introduce new services;
• Maintain security and prevent fraud;
• Keep appropriate business and transaction records;
• Enforce our terms and consultant requirements; and
• Meet legal and regulatory obligations.

We will not use your information for a purpose that is unrelated to the service you requested unless we have a lawful reason or obtain your permission.

6. Legal Basis for Processing

Depending on the circumstances, we may process your information because:

• You have given your consent;
• It is necessary to provide a service or fulfil an agreement with you;
• We must comply with a legal obligation;
• It is necessary to protect someone’s vital interests;
• It is required for a permitted public-interest purpose; or
• It is necessary for a legitimate business interest that does not override your rights.

These lawful grounds are recognised under the Nigeria Data Protection Act 2023.

You may withdraw your consent by contacting us. Withdrawing consent will not make earlier lawful processing invalid, but it may prevent us from completing a requested service.

7. Consultants and Client Information

Consultants may only access information belonging to clients assigned to or authorised by them.

Consultants must:

• Use client information only for the requested service;
• Keep account details and documents confidential;
• Collect only information that is genuinely required;
• Not sell or misuse client information;
• Not share information with unauthorised persons;
• Not use client information for unrelated advertising;
• Follow our privacy and security requirements; and
• Report a suspected data breach immediately.

A consultant may be required to sign a confidentiality or data-processing agreement before accessing client information.

8. How We Share Information

We do not sell your personal information.

We may share necessary information with:

• A consultant selected or authorised to serve you;
• Schools, universities, examination bodies, or credential-verification organisations;
• Government offices or authorised document-processing providers;
• Payment, hosting, email, identity-verification, and technical service providers;
• Lawyers, auditors, insurers, and other professional advisers;
• Regulators, courts, or law-enforcement authorities where legally required; and
• A new owner if our business is sold, merged, or reorganised.

We will only share information that is reasonably necessary for the relevant purpose.

9. Accuracy and Authenticity

You are responsible for ensuring that the information and documents you provide are accurate, authentic, complete, and lawfully obtained.

You must not use our Platform to:

• Submit forged, altered, stolen, or misleading documents;
• Impersonate another person;
• Obtain a certificate or record unlawfully;
• Provide another person’s information without authority; or
• Mislead an educational institution, examination body, government authority, or service provider.

We may suspend a request, restrict an account, or report suspected fraud where required by law.

10. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

These measures may include:

• Account-access controls;
• Password protection;
• Secure data storage;
• Encryption where appropriate;
• Restricted consultant access;
• Activity and security monitoring;
• Confidentiality requirements; and
• Secure deletion procedures.

No internet-based service is completely secure. You should protect your password and notify us immediately if you believe somebody has accessed your account without permission.

11. Data Retention

We keep personal information only for as long as reasonably necessary to:

• Complete the requested service;
• Maintain your account;
• Resolve complaints and payment disputes;
• Prevent fraud;
• Meet legal, accounting, tax, and regulatory requirements; or
• Protect our legal rights.

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

You should not use our Platform as permanent storage for your documents. Download and safely keep copies of completed documents that you may need.

12. Children’s Privacy

Some of our educational services may involve children.

Where required, a parent or legal guardian must provide consent before we collect or process a child’s personal information. We may take reasonable steps to verify the child’s age and the guardian’s identity or authority.

Consultants must not use a child’s information outside the approved service or communicate with a child in an inappropriate or unauthorised manner.

If you believe that a child’s information was submitted without proper permission, contact us immediately so that we can investigate and take appropriate action.

13. Cookies and Platform Information

We may use cookies and similar technologies to:

• Keep users signed in;
• Remember user preferences;
• Protect accounts;
• Understand how the Platform is used;
• Identify technical problems; and
• Improve our services.

You may manage cookies through your browser or our cookie settings, where available. Disabling necessary cookies may affect how the Platform works.

14. International Data Transfers

Some schools, institutions, consultants, cloud-storage providers, or technology companies we work with may be located outside Nigeria.

Where information is transferred outside Nigeria, we will take reasonable steps to use an appropriate legal basis and ensure that suitable data-protection safeguards are in place.

The Nigeria Data Protection Act sets conditions for transferring personal information outside Nigeria. [placng.org], [olaniwunajayi.net]

15. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Know how we use your information;
• Request access to your information;
• Correct inaccurate or incomplete information;
• Withdraw your consent;
• Object to certain uses of your information;
• Request restriction of processing;
• Request deletion where legally permitted;
• Request the transfer of eligible information;
• Object to certain automated decisions; and
• Make a complaint about our handling of your information.

The Nigeria Data Protection Commission identifies rights including access, correction, objection, restriction, portability, deletion, and the right to complain to a supervisory authority. [ndpc.gov.ng]

To exercise any of these rights, contact us using the details below. We may ask you to verify your identity before processing your request.

16. Third-Party Services

Our Platform may contain links to payment providers, schools, examination bodies, government platforms, and other third-party services.

Those organisations may have their own privacy policies. We are not responsible for how an independent third party uses information you provide directly to it.

17. Changes to This Privacy Policy

We may update this Privacy Policy as our services, Platform, or legal responsibilities change.

The updated version will be posted on our Platform with a revised "Last Updated" date. Where a change is significant, we may also notify users through email, account notification, or another appropriate method.

18. Contact Us

If you have questions, complaints, or requests concerning your personal information, contact:

• Business Name: Certify
• Brand Name: Certify
• Address: Lagos, Nigeria
• Privacy & Support Email:
• Telephone:
• Website: