Frequently Asked Questions

Click the "Sign Up" button on our homepage. You can sign up with your email or quickly sign up with your Google account. You'll need to provide your name, email, and a password. A verification email will be sent to confirm your account.

Yes! We support Google Sign-In for quick and easy registration. Just click the "Sign up with Google" button and follow the prompts. Your information will be automatically filled from your Google account.

You'll need: a valid email address, your full name, phone number, and a password (if not using Google Sign-In). This information is used to verify your identity and process your applications.

We offer a wide range of certificates including birth certificates, marriage certificates, death certificates, national IDs, age declarations, police character certificates, business registration, tax clearance, and more. Visit our Services page to see all available options.

Processing times vary by document type, typically ranging from 2-10 business days. The estimated processing time for each service is clearly displayed on the service details page. You'll receive email updates as your application progresses.

We offer expedited processing options for most documents. During checkout, you can select expedited processing which will reduce processing time. An additional fee applies.

After submitting, your application enters our review queue. You'll receive an email confirming receipt. Our team will verify all documents and process your request. You can track the status anytime from your dashboard.

We accept credit/debit cards (Visa, Mastercard, Verve), bank transfers, and USSD payments. All transactions are secured with encryption.

Yes! All payments are processed through our secure Paystack or OPay payment gateway. We use industry-standard SSL encryption to protect your payment information. We never store your full card details on our servers.

If your payment fails, you'll be notified immediately. You can retry with the same or different payment method. Your order is saved, so you can complete payment anytime from your dashboard.

Refunds are available if processing hasn't started. Once processing begins, refunds are not available but you can request a different document instead. Contact our support team for refund inquiries.

You can choose your preferred delivery method during checkout: email (PDF), pickup from our office, or courier delivery to your address. Email delivery is free, while other methods may have additional fees.

Yes! Once your document is ready, you can download it directly from your dashboard. You'll receive an email notification when it's ready for download.

For courier deliveries, you'll receive a tracking number via email. You can use this to track your package. You can also check the status anytime from your order page.

Login to your account and click on "Edit Profile" from your dashboard. You can update your name, phone number, and address. Email address changes require verification.

Click "Forgot Password" on the login page. Enter your email and we'll send you a password reset link. Click the link in the email to create a new password.

Yes! We use industry-standard security measures including encryption, secure servers, and regular security audits. Your data is never shared with third parties without consent.